Chubb Insurance Company Limited
Privacy Policy

We, Chubb Insurance Company Limited, are committed to the protection of Personal Data provided to us. Our policies and procedures have been designed to ensure that Personal Data collected and/or received by us is protected.

In this Privacy Policy, "You" (or "Your") refers to you, being a party who provides Personal Data to us. "Personal Data" means personally identifiable information.

We collect Your Personal data for the purposes of using the data:
1. to assess Your application for insurance;
2. to offer and provide products, services or information You request;
3. to administer Your insurance policies and handle claims;
4. to deliver marketing communications or promotional materials that may be of interest to You;
5. to improve the services we provide6. to perform research
7. to prevent and detect fraud, infringement and other potential misuse
8. to comply with applicable laws and to enable industry association/regulator to carry out its regulatory functions or such other functions that may be assigned to the association/ regulator from time to time;
9. other purposes as notified at the time of collection; and
10. purposes which are directly related to the above.

We may collect Your personal data directly from You when You complete certain forms and registrations, including when You apply for Our products and services (whether through the internet or otherwise) and when You provide Us with Your personal data in Your correspondence and other communications with Us.

We may disclose your personal data to third parties for or in connection with those purposes, including to service providers engaged by us to deliver our services or carry out certain business activities on our behalf (such as actuaries, loss adjusters, claims investigators, claims handlers, professional advisers including doctors and other medical service providers, credit reference bureaus and call centres), other Chubb companies, insurance and reinsurance intermediaries, other insurers, our reinsurers, and government agencies (where we are required to by law). Those third parties may be located outside China.

We will take all practical steps to ensure that Personal Data we hold is protected against unauthorised or accidental access, processing, erasure or other use. We provide a highly secure online infrastructure for activities conducted via our website, including SSL (secure socket layer) encryption, IDS (intrusion detection system) and the use of firewalls and anti-virus software. We also adopt stringent security procedures with the use of user ID and passwords, time stamping and audit trails for all transactions, together with a dedicated internal transaction security policy. Our online infrastructure is closely monitored and maintained, with data backup and data recovery procedures and mechanisms.

If you do not provide us with this personal data, we may not be able to provide you or your organisation with a product or service or respond to a claim.

By providing to us Your Personal Data, You consent to this Privacy Policy and to us using and disclosing Your Personal Data as set out above. If you do not agree to this Privacy Policy, please do not provide us with any Personal Data.

From time to time, we may use your personal data to send you offers or information regarding our products that may be of interest to you. If you request, we will cease, at no charge to you, using your personal data in this way.

If you would like to correct or update your personal data, or file a complaint, please contact us through the contact details shown on our company website
We may change this Privacy Policy at any time and from time to time. Any amendments or modifications to this Privacy Policy will become effective immediately upon posting. Your continued provision of Personal Data following the posting of a revised version of this Privacy Policy will constitute your acceptance of the revised Policy. If you do not agree with the revised Privacy Policy, do not provide any Personal Data.

How We Use “Cookies” and Other Data Collection Tools:

Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from Chubb websites and apps and elsewhere on the internet and use that information to provide measurement services and target advertisements to you.

Your Cookie Choices:

You can enable or disable cookies by adjusting your browser settings.  This allows you to reject the placement of all cookies (except strictly necessary cookies).  You can also delete cookies which have already been placed on your device.

Please remember that disabling or deleting some or all cookies may prevent some web services (including on this website) from functioning correctly, and may lead to a less smooth or less personalized browsing experience. 

You should visit the "Help" section of your browser for how to manage your cookie settings, or follow the links below:

• Internet Explorer: 
• Mozilla Firefox: 
• Google Chrome:
• Safari: 
• Opera: 
For further general information on cookies and more detailed advice on how to disable and enable them please go to

Opting-out of Third Party Ad Network:

You may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at or the NAI’s website at