At the beginning of 2020, cases of pneumonia of unknown etiology were detected in Wuhan, Hubei province, and medical analysis revealed that this is a new type of coronavirus. Chubb in China (thereafter known as Chubb) pays close attention to this as well as relevant information about the insurance industry and relevant health-related policies and announcements of China. Chubb has launched its emergency response to provide timely support for all customers.
In addition, under the above three applicable rules, for travel that does not involve Wuhan as the place of departure, transit and destination, Chubb will assess each claims case in accordance with the timing of government announcements about the epidemic situation and termination of travel business. If your coverage includes travel change (cancellation or curtailment), please keep the relevant claim materials according to the insurance clauses, and then submit a claim to Chubb.
Claims reporting and 24-hour medical support