Nothing is more important to the customer than the way claims are handled. Fortune Magazine ranks Chubb as one of the best Property/Casualty Insurance companies in the U.S. Our claims service is also consistently ranked as one of the best in the industry.
At Chubb, we take pride in providing a claims experience marked by technical expertise, thoughtful insight, transparency, excellent communication and the flexibility to adjust to each policyholder’s individual situation. We strive to create and maintain productive and positive relationships with our policyholders and trading partners before, during and after the claims process. We put the dialog on claims where it should be – at the heart of the client relationship, throughout the lifecycle of the insurance contract.
Staffed by seasoned local professionals who have extensive experience managing domestic Chinese and multinational claims, and supported by consistent protocols and processes locally and globally, when a claim occurs, we manage it consistently and accurately, and we resolve it efficiently.
Once a claim is reported, we make every effort to:
- Respond within one working day
- Conduct a prompt and thorough investigation
- Understand our customer's concerns
- Provide guidance on necessary next steps including documents requirement for claim processing
- Explain the claim settling process
- Make payment within 3 working days of claim settlement agreement
We make it easy to report claims through our toll-free hotline number 400 889 2120. Claims can also be reported via email chn.claims@chubb.com. In addition to filing a claim, these features also offer our insureds a way to inquire about the status of a claim, and provide feedback regarding quality of service.
A Chubb insurance policy represents a commitment of trust. Imbedded in our culture is a commitment to deliver what our policies promise. We strive to exceed the expectations of our customers worldwide and offer a level of service that constitutes the Chubb difference.
For further information, please contact us, or visit www.chubb.com.cn.